• 1. How long does the shipping take?

    A: Usually it takes 2 business days to prepare your order, and 3-15 business days to arrive. We ship all around the world, so different destined countries and cities will result in different waiting times for your package. Please contact us if you have any questions about shipping of your orders: customerservice@indivisualhub.com

  • 2. How do I track my order?

    A: An automatic email with your tracking number will be sent to your registered email address when your package is mailed out. Please pay attention to your registered email inbox, or sometimes the spam inbox. You can also visit this page https://diy.indivisualhub.com/pages/Personal to track your order.

  • 3. How can I cancel my order?

    A: Your purchase can be cancelled with full refund before it is shipped. For purchase of customized products, customers can cancel orders before your purchase is manufactured. This means that if the customized order has already been processed and made, we will not be able to cancel or change it. You can send an email to our customer service team to check the status of your order: customerservice@indivisualhub.com

  • 4. What's the return/refund policy?

    A: Indivisual do not accept return and exchange for our products. Due to international shipping, return will not be the best solution for you and us, considering the high shipping fee and compliated process it will takes. We will make refunds for orders with quality issues. Refunds will be issued to the original payment method within 48 hours. For credit card payments, it might take 3 business days for the bank to process the refund.Please contact us if you have any questions about your orders: customerservice@indivisualhub.com

  • 5. What if there are quality issues with Indivisual products?

    A: Indivisual provides quality warranty for orders purchased within 180 days. If there are any quality issues with your purchase, please contact us with photo proofs. Our team will help you to get a new product or a refund.