Shipping policy


1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
3) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
4) If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.
5) Please click the "Confirm Delivery" button within 6 months (from the date of shipment).

6)We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Notes:
If you choose a customized product, we do not accept returns if there are no quality issues.

Based on 665 reviews
87%
(579)
7%
(45)
2%
(14)
1%
(4)
3%
(23)
Love it ! 💗

Great detailing, everything is looks so clear .

Good print quality, case is a little loose

I love how my case design turned out! It was just like the picture I designed and the print quality was decent. The only thing is even though I got the right size case, it saw slightly loose when I put it on, so when I shook my phone, I could feel it moving in the case. Besides the case not fitting perfectly, it was overall a good case and I would make another one again.

actually good

I was surprised by how sturdy it is, it’s actually a protective case is and the picture quality is amazing

Thrilled with the Quality and Customization!

The customization process was incredibly fun, with plenty of options to create something truly personal. The final product exceeded my expectations, and the delivery was right on time. If you’re looking for a phone case that blends quality and personalization, I highly recommend indivisual❤️

Custom Case

very cute ! exactly how it was shown in the preview. only issue is that the picture i personally put in came out more saturated on the case not a big deal to me tho !

Feedback of bad experience

The back of the phone case is almost loose, as if it is about to unglue, and it’s even a new case.

Sorry. Please contact our customer service. We will send you another one and guarantee that this product will be absolutely ideal this time.

Jjk phone case

Very sturdy and in great condition but it took almost a month to arrive. But I love how easy it is to customize your own case so I ordered 2 more :)

SO CUUUTE

🙂‍↕️🙂‍↕️🙂‍↕️🙂‍↕️

love it

i really like this phone case

everything turned out perfectly !!

I was always curious about this brand when I saw a tiktok about it, but once I got the chance to design my own phone case, which is fun since you have some of your own creative freedom to do when uploading your own pictures, (I used an already created design but kinda fix it a little) it turned out how I wanted it to look and how I imagined it to be. The case itself is sturdy enough for it to support my phone so I can worry a little less on dropping it, and overall it suits my aesthetic! (also the picture in my phone case was not included, it was just a photocard and neither is the phone charm included)

Obsessed!

The design your own feature is amazing & so easy to use. They turned out absolutely stunning . The quality is exceptional. Love!

Best design it yourself phone case ever !! :)

The quality of the phone case is so good !! I am loving it. The photos on the case came out good too ^.^

so freaking cute !!

i loveeeeed designing my own case! now i can put polaroids behind muahsahshaha <33 ily indivisual tysm

matching custom cases xx

LOVE! LOVE! LOVE!
i cannot even tell you how much i love these cases, neither words nor photos could not do justice to how beautiful these cases are!
i ordered two matching custom cases for my sister and i and i have literally NOTHING bad to say about them!
the quality is 10 / 10, not only are they stunning but they are also high quality and protect your phone from the many drops that they endure.
the process for creating the custom cases was almost too easy, i had full access to all their pre existing stickers and could even add my own photos as i please.
i would 100% recommend these and will be ordering many times more in the future!!!! thank youu so much!!
my sister and i are obsessed with these cases and have gotten sooo many compliments! the quality of the images and the case is unmatched!

FAVORITE CASE!!

I’m absolutely obsessed with my new phone case! it’s definitely my favorite case ever and on top of that it protects my phone so well! i’m go glad that i bought it and i plan to make more customizable cases in the future!

love the case!!

i‘ve always wanted a case from indivisual and i was so so excited to finally get one for my birthday and i honestly love it so much. the quality is so good and the design is so cute as well, i don’t have any complaints or bad opinions on it.

good quality case and print

the quality of the print is so good, i've had my cases for about 2 months and they haven't scratched at all! the case itself is very strong and solid; i drop my phone quite frequently but my phone is still safe and sound. the shipping took around 20 days to australia

YOU GOTTA BUY IT.

Yeah, even though it took 11 days to ship, and that it is pretty expensive, it has great protection, quality, and I think that my custom design REALLY complements my black iPhone 13. It's really nice, you should get it.

Indivisual

Thankful for indivisual, allowing people to print Celebrities. Wanted a phone case with Maria Doyle Kennedy, would definitely recommend indivisual. Sadly noticed scratches but apart from that 10/10

It’s amazing

I'm thoroughly pleased with the case, its durability and high-quality aesthetic are commendable. I intend to purchase additional units in the future.

MIFFY LOVER APPROVED

The cutest case ever!!! The Miffy designs are all adorable. I love how you can customize with ease. There are templates ready to use. You can freely edit them too!

SUPER DURABLE AND CUTE

I loved how the graphics printed out super clear. I was scared it was going to turn out pixilated, but that wasn’t the case at all. I like how durable the case is too! I’ve dropped my phone a lot and so far it has exceeding my expectations.

SO HAPPY!!!

The quality of the case is amazing and the print of my custom design was perfect. When received in the mail, none of my images were blurry and were exactly like I envisioned when I designed it. I was so happy with it that I ordered another case for my bsf. I recommend 100%.

amazing!

My case is very high quality and looks better than I expected. The camera ring is aesthetically appealing and also protects the camera from extra scratches. The only flaw I’ve noticed is that some edges of the case don’t exactly line up, like they’re stretched. It doesn’t bother me that much as it might’ve been how it was handled and/or packaged. The only other flaw is that the power and volume buttons have slits as a product design, whereas I
don’t really like that because of the grime it can build up. These two flaws are just from my personal opinion/liking. The embedded photo is the case not being lined up like I stated before.

5 stars❤️❤️🎉🎉

I LOVE IT❤️❤️ it’s better than I wanted!!