Return Policy

Thank you for your purchase of our DIY product! We strive to provide high-quality products and exceptional customer service, but we understand that sometimes returns are necessary. Please review our return policy below:
                                                            
1.Return Eligibilities
For Indivisual Customized Products
Due to the nature of DIY products, we do not accept returns for our customized products unless there is a quality issue. If you receive a product with a defect or quality problem, please contact our customer service within 30 days from the day of delivery.

For Indivisual Phone Case and Semi-Permanent Tattoo
We will gladly assist you within 30 days from the day of delivery by offering an Indivisual gift card or in some cases a refund. We do not accept returns for orders received 90 days ago
                                                                                                     
2.Cancel Order
Your purchase can be cancelled with full refund before it is shipped.
For purchase of customized products, customers can cancel orders before your purchase is manufactured. This means that if the customized order has already been processed and made, we will not be able to cancel or change it. You can send an email to our customer service team to check the status of your order.
                                                      
3.Refunds
Refunds will be issued to the original payment method within 48 hours. If your payment is through credit card, it might take 3 business days for the bank to process that refund to you.
Please reach out to us at group@indivisualhub.com if you have any questions about your order.
Based on 572 reviews
87%
(499)
6%
(37)
2%
(12)
1%
(3)
4%
(21)
amazing!

My case is very high quality and looks better than I expected. The camera ring is aesthetically appealing and also protects the camera from extra scratches. The only flaw I’ve noticed is that some edges of the case don’t exactly line up, like they’re stretched. It doesn’t bother me that much as it might’ve been how it was handled and/or packaged. The only other flaw is that the power and volume buttons have slits as a product design, whereas I
don’t really like that because of the grime it can build up. These two flaws are just from my personal opinion/liking. The embedded photo is the case not being lined up like I stated before.

5 stars❤️❤️🎉🎉

I LOVE IT❤️❤️ it’s better than I wanted!!

LOVEEE!!

i’m absolutely obsessed!! amazing quality and completely worth every penny. i would definitely order again.

LOVE ITT!

JUST AS IMAGINEDD. I was looking so long for a case like this and I was able to create exactly what I wantedd. now I have a unique case, shipping took a little long but that’s okay aha also it’s a hard to get on & off but its protective because I drop my phone a lot. Also for the clear one I didn’t know there was rainbow specs on the sides so yea but overall it’s 11/10

M
Customized Phone Case (YOUR DESIGN)
Mia (taylor’s version)
EXACTLY LIKE CASETIFY, BUT BETTER!!

I’m soo obsessed with their cases. I stopped getting casetify cases and completely switched to indivisuall!! The cases have protected my phone from a lot of drops and I lovee everything so much :)

love !

so cute, protects my phone

Great quality!!

The phone case is really good quality and protects the phone and the camera well. also really beautiful.

Custom phone case

Really like this phone case. Love how it’s 100% customizable. The case its self feels very durable and protective as well. Will definitely customize and order more.

I love this case!!

Case is super cute especially because you can design it ,plus the case itself is super sturdy.

Y
Customized Phone Case (YOUR DESIGN)
Yanelda Rocio Rincon Mora
I loved!💕

The quality of the product is completely 10/10! I personalized my covers and the design arrived exactly the same💕

Amazing cute case!!

This is a very cute case and was super fun to create. The quality is amazing and the case is highly durable. For an affordable price you get a high quality case unlike other brands and I recommend getting one for yourself. <3

Great quality, arrived in two weeks

amazing

best pgone case ever ❤️

Custom phone case

The case is perfect it’s just exactly what I wanted, however, I was sent the wrong size.

We're thrilled to hear the case design met your expectations, but we sincerely apologize for the mix-up regarding the size. Our customer service team will proactively reach out to you shortly. Should the mistake be on our part, rest assured, we will send you a new case in the correct size free of charge. Your satisfaction and experience with INDIVISUAL are incredibly important to us.

SUPER CUTE!!

This case was everything I was hoping for! I love how the design came out gorgeous and I’m so happy to of discovered this brand. This case was not just affordable but I was able to customize it as well! 10/10!!!

Amazing

Let me tell y’all it came super fast, and the quality was amazing, beautiful case loved it!

Favorite phonecases ever!

I have been using phonecases of Individual for almost a year now and can’t complain at all! My phone has been falling out off my pocket so often, but it doesn’t have any scratches or else. The quality is truly amazing, and the price is very affordable aswell. I can definitely recommend them! It is so much fun to customize , I really like this feature since you can bring your own idea into real life and have some unique designs. I can‘t wait to purchase more of them, honestly my favorite phonecase brand ever!!
I also post alot of reviews on Tiktok if you are interested in buying them. :)
@acartsuki

Great custom design

I love it! such good material

Really Good Phone Cases

Indivisual has the best phone cases ever, and I ordered another custom phone case because they had a sale. The quality on these cases are very good, and it’s really resilient! I’m so happy with the outcome! Thank you Indivisual!! :))

Everything you could want

I am always blown away by indivisual and the quality of the cases. This was my first time customizing one and it came out better than I ever would’ve thought. I truly am always so happy and for the price it is unbelievable. Thank you indivisualllll!

Thank you, Hope you like your cases:D

My review

Love this phone case! Super cute and comfortable to hold and in pockets. The design is exactly how I customized it on the website and the pictures are very good quality. Definitely will be purchasing from here again!

I love it so much!

My favs ever! Thanks so much.

loved this

this is like my 3 or 4 phone case i brought from here and i love all of them

super cute

The phone case turned out super cute and it’s very sturdy!💘

so cute!!

i love this website, i can always make a case that’s exactly what i want. this is my third one !

Your case looks so well-design! Thank you for liking our website.